Privacy Policy

This Privacy Policy describes how Fix My Ride (“Fix My Ride,” “we,” “our,” or “us”) collects, uses, and shares information when you use our software at fixmyride.space and any related services (collectively, the “Service”). Fix My Ride is workflow and management software for mobile mechanics and small automotive shops. The Service is currently offered on an early-access basis and may change as we improve it.

Information you provide

• Account information. When you create an account we collect your name, email address, phone number (if provided), and password (if you sign in with email). If you sign in with Google, we receive your name, email address, and Google profile identifier from Google.
• Shop and workspace information. Business name, business type, service area, address, city, team size, and other workspace settings you enter.
• Operational data you enter into the Service. Customer contact details, vehicles, jobs, estimates, invoices, schedule entries, message logs, attachments, and diagnostic notes that you or your team create.
• Support and feedback. Messages you send us by email or through in-product feedback forms.

Information collected automatically

• Usage and device data. We collect basic traffic and usage information through Google Analytics, such as pages viewed, referring pages, approximate location, browser, and device type.
• Log data. Standard server logs, including IP address, timestamps, and error information used for security and troubleshooting.
• Cookies and similar technologies. Used to keep you signed in, remember preferences, and support analytics.

Payments

Subscription payments are processed by Stripe. We do not store full payment card numbers. Stripe collects and processes payment information under its own privacy terms, and we receive limited billing metadata (such as subscription status and the last four digits of a card) to operate your account.

How we use information

• Provide, operate, maintain, secure, and improve the Service.
• Authenticate users, including via Google sign-in.
• Process subscriptions and communicate about billing.
• Respond to support requests and product feedback.
• Detect, prevent, and address abuse, fraud, and technical issues.
• Comply with legal obligations.

How we share information

We do not sell personal information. We share information only with service providers that help us operate the Service, under contracts that require them to protect it. Current categories include:

• Cloud hosting and database infrastructure.
• Authentication (including Google sign-in).
• Payment processing (Stripe).
• Analytics (Google Analytics).
• Email and SMS delivery providers used to send transactional messages you initiate.

We may also disclose information if required by law, to protect our rights or the safety of users, or in connection with a business transfer such as a merger or acquisition.

Customer data you enter

You are responsible for having the necessary rights and permissions to enter your customers’ personal information (such as names, phone numbers, vehicle details, and service history) into the Service, and for handling that information in accordance with applicable law. With respect to that information, Fix My Ride generally acts as a processor on your behalf.

Data retention

We retain account and workspace information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data as described below.

Security

We use reasonable technical and organizational measures designed to protect information, including encryption in transit and access controls. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to access, correct, export, or delete personal information we hold about you. To exercise any of these rights, or to close your account, contact us at support@fixmyride.space. We will respond in a reasonable time frame.

Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them.

International users

The Service is operated from the United States. If you use the Service from another country, you understand that information may be transferred to and processed in the United States.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will update the “Last updated” date above and, where appropriate, provide additional notice.

Contact

Questions about this policy or our privacy practices? Email support@fixmyride.space.